Claimo, an Australian company specialising in helping consumers reclaim junk insurance sold on loans and credit cards, faced a significant challenge in processing thousands of weekly claims efficiently. To address this, they partnered with Avicenna to implement an AI solution. Avicenna's approach was uniquely test-driven, recognising that achieving specific outputs and outcomes with AI requires rigorous testing.

The team conducted hundreds to thousands of iterations, fine-tuning prompts and techniques to ensure the AI system delivered exactly what Claimo needed. This meticulous process involved deeply understanding Claimo's business model, the intricacies of junk insurance refunds, and developing a streamlined workflow that could handle the complexities of each case.